How to sign in to Cosmojack
Signing in takes under a minute once your account is set up. We built the process to be short, so you can get to your slots and live games without fuss.
Step by step
- Open the Cosmojack site in your browser and select the login button at the top of the page.
- Type in the email address you used when you registered.
- Enter your password. Passwords are case sensitive, so check that caps lock is off.
- Select the sign-in button. You will land in your account, where your balance, game lobby and promotions are listed.
If you have not registered yet, use the sign-up option instead. You will need to be 18 or older and living in Australia to open an account.
Keeping your account secure
Use a password that you do not use anywhere else. A mix of letters, numbers and symbols is harder to guess than a single word. Avoid signing in on shared or public devices, and always log out when you finish a session on a computer that others can reach.
If you ever suspect someone else has used your details, change your password straight away and contact our support team.
Forgotten password and account recovery
Forgetting a password happens to everyone. Here is how to get back in.
Resetting your password
- On the login page, select the forgotten password link.
- Enter the email address linked to your account.
- Check your inbox for a message from us with a reset link. If it does not show up within a few minutes, look in your spam or junk folder.
- Follow the link, choose a new password and save it.
Reset links usually expire after a short time for safety reasons. If yours has stopped working, simply request a new one.
If you no longer have access to your email
Contact our support team and explain the situation. We will ask you some questions to confirm that the account is yours before any details are changed. This protects your funds and personal information.
Account verification
Like any regulated online casino, we need to confirm who our players are. Verification helps keep accounts secure and is usually required before a withdrawal can be processed.
You may be asked to provide:
- A photo of a valid government-issued ID, such as a driver licence or passport.
- Proof of address, such as a recent utility bill or bank statement showing your name and Australian address.
- Confirmation of your payment method, where relevant.
Make sure each image is clear, uncropped and readable, and that the name matches the one on your account. Blurry or partial documents are the most common reason verification takes longer than expected. You can upload documents from within your account, and our team will let you know once they have been checked. For the exact requirements and processing times, check the current terms on the site.
Common login problems and fixes
| Problem | What to try |
|---|---|
| Incorrect email or password message | Re-type your details slowly, check caps lock, then use the password reset if it still fails. |
| Reset email not arriving | Check spam and junk folders, confirm the address is spelled correctly, then request another link. |
| Page will not load or keeps refreshing | Clear your browser cache and cookies, or try a different browser or device. |
| Account locked after several attempts | Wait a short while and try again, or contact support to unlock it. |
| Login works but withdrawals are held | Your account may need verification. Upload your documents from your account area. |
| Slow connection or dropped sessions | Switch between Wi-Fi and mobile data, and make sure your browser is up to date. |
Signing in on mobile
Cosmojack works in the browser on most modern phones and tablets, so you can use the same email and password you use on a computer. Keep your device's operating system and browser updated for the smoothest experience. If you save your password in your browser, make sure your phone is protected with a screen lock.
Playing responsibly
Gambling should stay a form of entertainment. Once you are signed in, you can look for tools such as deposit limits, session reminders and self-exclusion in your account settings. If gambling is causing you stress, free and confidential support is available in Australia through Gambling Help Online or by calling 1800 858 858.
Need a hand?
If none of the steps above solve your problem, our support team is ready to help. Have your registered email address handy, along with a short description of what happens when you try to sign in. A screenshot of any error message makes it quicker for us to find the cause.